Frequently asked.

MegaMail auto-pulls your logo, colors, and fonts from your website domain when you sign up. You can also upload light/dark logos and the platform auto-picks the right one based on the recipient's device.

Yes — record from the MegaMail web app, the iOS/Android mobile app, or directly inside Gmail, Outlook, Yahoo, Zoho, AOL, or Proton via the Chrome extension.

Type a one-line prompt — e.g. "sewer line replacement, 412 Maple, $24,800" — and MegaMail's AI generates a polished proposal with line items, scope, terms, and a signature block in 12 seconds.

Fully. The portal can run on your domain (e.g. portal.yourbrand.com), use your logo, colors, fonts, and from-email. Members never see "MegaMail" branding.

Record a 5-minute training video once — looking at the camera, reading a provided script. Our system trains a custom avatar on your face, mannerisms, and (with consent) your voice. From then on, type any script and get a video in your face and voice in seconds.

Recording: 5 minutes. Processing: typically under 24 hours. Once approved, the avatar is available for unlimited videos.

Yes — the multilingual pack supports 34 languages with your cloned voice. Useful for serving non-English-speaking customers without re-recording.

No. We require explicit consent for avatar creation, only the trained user can publish avatar videos, and avatars are watermarked at the file level. We have an explicit policy against impersonation, fraud, and political manipulation.

Anytime. One click in your account permanently deletes the avatar model, the training data, and any avatar videos in the system.

Yes — MegaMail's e-signature is ESIGN- and UETA-compliant in all 50 U.S. states. Every signed document includes a tamper-evident audit certificate showing IP, timestamp, and identity verification.

Yes. We auto-honor STOP keywords, manage the federal DNC list, and provide a per-message audit trail. State-specific rules are enforced automatically.

All data is stored in U.S.-based AWS data centers, encrypted in transit (TLS 1.3) and at rest (AES-256). EU customers can opt for EU-resident hosting.

SOC 2 Type II audit is in progress (target Q3 2026). GDPR + CCPA: yes — DPA available on request. HIPAA: BAAs available for healthcare-tier customers.

All uploads are virus-scanned, encrypted, and access-controlled to the signed-in customer and your team only. Pre-signed URLs ensure no public access.

Correct. The 7-day trial requires no credit card. After 7 days you'll be asked to pick a plan to continue.

All major cards (Visa, Mastercard, Amex, Discover), ACH, and Apple Pay/Google Pay. Annual plans support invoicing for $5K+ orders.

Yes — if we don't deliver your white-glove onboarding within 5 business days, the setup fee is fully refundable. (We've never had to issue a refund.)

Cancel anytime. If you cancel during the 7-day trial, no charge. After that, you can cancel at any time and won't be billed for the next cycle. We don't pro-rate after-cycle cancellations.

Native send and Chrome-extension recording in Gmail, Outlook, Yahoo, Zoho, AOL, and Proton Mail.

Native: ServiceTitan, Housecall Pro, Jobber, FieldEdge, Follow Up Boss, kvCORE, BoomTown, GrowthZone, ChamberMaster, Weblink, HubSpot, Salesforce. Anything else: open REST API + webhooks + Zapier.

Yes — connect your sending domain via SPF/DKIM and emails go out from name@yourdomain.com. We handle all the deliverability infrastructure.

Yes — connect Stripe in one click to collect deposits at signature, full payments on completion, or recurring subscriptions.

Yes — we're built for South Florida service companies. Bilingual avatars (English/Spanish) handle Miami-Dade's mixed customer base. Hurricane-resilient infrastructure keeps things running through storms. ServiceTitan, Housecall Pro, and Jobber integrations auto-trigger post-job flows the moment your tech in Doral, Aventura, or Coral Gables hits "complete."

Absolutely. Our e-signature is ESIGN/UETA-compliant in Florida and accepted by Miami-area title companies. Bilingual avatar walkthroughs convert 2.4× better in Spanish-speaking markets. Native sync with Follow Up Boss, kvCORE, and BoomTown — and all major Florida MLS feeds.

Yes — fully white-labeled. The Greater Miami Chamber, Coral Gables Chamber, Miami Beach Chamber, Doral Chamber, and Hispanic Chamber affiliates run member portals on their own domain (e.g. members.yourchamber.org) with their logo, colors, and from-email. Native sync with GrowthZone and ChamberMaster.

Yes — we host quarterly in-person onboarding events at our Pinecrest office. Starter+Setup customers get a 60-min white-glove onboarding call by default, in-person if you're local.

Branded approval rooms, signed SOWs, and Stripe-powered deposits are perfect for Wynwood creative agencies, Brickell consultancies, and Coral Gables boutique studios. LATAM-facing agencies use our bilingual avatar pack (Spanish + Portuguese) for Argentina, Brazil, Colombia, and Mexico clients.

The base avatar is English. Spanish, Portuguese, and 32 other languages are available via the Multilingual Avatar Pack ($29/mo add-on). Critical for Miami-Dade and Broward markets, and a major win for Hispanic Chamber affiliates.

Yes — the mobile app lets techs record branded videos from the truck. Native ServiceTitan, Housecall Pro, and Jobber integrations auto-trigger flows on job-complete events.

Yes — ESIGN/UETA-compliant in all 50 states with audit certificates accepted by title and escrow companies.

Yes — invite as many agents as you need. Each agent is a separate paid seat at the plan rate (e.g. five agents on the $49/mo Starter plan = $245/mo total) and gets their own face, brand, and stats. Brokerage admins see team-level dashboards. Volume discounts available for 5+ seats — email sales@megapixall.com.

Yes — Stripe-powered cart pages let you collect deposits, full payments, or recurring subscriptions. Combine with avatar welcome videos for post-purchase onboarding.